These Terms and Conditions apply to all services provided by Charlotte Bryan and Paws, Claws & Tails (“we”, “us”, “our”). By booking a service, you (“the client”, “you”, “your”) agree to the following.
1. Payment Terms
1.1 Full payment is required at the time of booking for all dog training services.
1.2 A booking is not confirmed until full payment has been received.
1.3 All prices are listed in Australian Dollars (AUD).
1.4 Sessions or packages must be used within the timeframes specified at the time of booking (if applicable).
2. Client Responsibilities
2.1 You agree to complete all tasks, practice exercises, and training recommendations provided by your trainer.
2.2 You agree to handle your dog safely and responsibly during sessions and in day-to-day life.
2.3 You must ensure your dog is in good physical health and free from contagious conditions.
2.4 Any behavioural concerns, aggression, bite history, medical issues, or significant environmental triggers must be disclosed prior to training.
2.5 You agree to provide safe working conditions for our trainer, including a secure environment free from hazards.
3. Cancellations by the Client
3.1 A minimum of 48 hours’ notice is required to cancel a session without cost.
3.2 Cancellations with less than 48 hours’ notice will incur a $60 cancellation fee.
3.3 “No-shows” also incur a $60 cancellation fee.
3.4 Cancellation fees must be paid in full before further sessions can be booked.
4. Rescheduling
4.1 Rescheduling a session within 48 hours of the appointment time attracts a $30 rescheduling fee.
4.2 Rescheduling earlier than 48 hours before the session is free of charge.
4.3 All rescheduled appointments are subject to trainer availability.
4.4 Excessive rescheduling may result in future bookings being declined.
5. Refunds
5.1 Refunds may be offered at the sole discretion of the business owner.
5.2 Refund decisions consider the time invested, administrative costs, and progress made.
5.3 Refunds will be issued to the original payment method where applicable.
5.4 Packages or multi-session services are non-transferable and cannot be gifted, sold, or reassigned without permission.
6. Cancellations by Paws, Claws & Tails
6.1 If we need to cancel or postpone a session (e.g. illness, weather conditions, emergencies), you will be notified as early as possible.
6.2 You may reschedule at no cost or request a full refund for the affected session only.
6.3 We are not responsible for any external costs incurred by the client (e.g. travel, childcare).
7. Behavioural Expectations & Limitations
7.1 We do not guarantee specific training results, as each dog’s progress depends on genetics, environment, history, and consistency from the client.
7.2 Behaviour change takes time, and results vary between dogs.
7.3 Training is a collaborative process; you acknowledge that your ongoing participation is vital for success.
7.4 Some behaviours (e.g. aggressive responses, high reactivity, resource guarding) require long-term management rather than elimination.
8. Liability & Assumption of Risk
8.1 Working with animals carries inherent risks, including but not limited to bites, scratches, falls, or accidental injury.
8.2 You accept full responsibility for the safety and behaviour of your dog, yourself, any family members, and any third parties present during training sessions.
8.3 You are liable for any damage, injury, or loss caused by your dog to people, animals, or property.
8.4 You acknowledge that introducing new training techniques, environments, or stimuli may temporarily increase behavioural responses such as barking, growling, lunging, or stress signals.
8.5 We are not liable for:
- injuries caused by your dog,
- injuries resulting from failure to follow instructions,
- damages caused by equipment supplied or used incorrectly,
- any regression or changes in behaviour after the training program ends.
8.6 If your dog poses a safety risk (e.g. severe aggression), we reserve the right to end the session immediately. No refund will be issued in these circumstances.
8.7 By participating in training, you voluntarily assume all risks associated with dog behaviour and training activities.
9. Safety Requirements
9.1 Dogs must remain on lead unless instructed otherwise.
9.2 You must use equipment recommended by your trainer to ensure safe handling.
9.3 If your dog has a history of aggression or lunging, a secure harness or specialised equipment may be required.
9.4 Children present during sessions must be supervised at all times.
9.5 Training may be postponed if the environment is unsafe (e.g. extreme weather, off-lead dogs in the area).
10. Travel and Location
10.1 Travel fees may apply for certain suburbs and will be advised before booking.
10.2 If training occurs in a public space, you understand that environmental factors are outside our control.
10.3 You are responsible for ensuring your property is accessible and safe for our trainer.
11. Australian Consumer Law
11.1 Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).
11.2 If services are not delivered with acceptable care, skill, and technical competence, you may be entitled to a remedy under the ACL.
11.3 Where the ACL requires a remedy, it will be provided in accordance with the law.
12. Media & Confidentiality (Optional)
12.1 With your consent, we may take photos or videos for educational or promotional use.
12.2 You may withdraw consent at any time.
12.3 Educational materials, training plans, and handouts remain the intellectual property of Paws, Claws & Tails and must not be copied or redistributed without permission.
13. Agreement
By booking a service with Paws, Claws & Tails, you confirm that you have read, understood, and agree to these Terms and Conditions.
