At Charlotte Bryan/Paws Claws and Tails, we stand behind our products! We are so confident that you will love our products that we offer our customers a 30-Day money-back guarantee on our full range of products. This means if you are not satisfied, you can return the item back to us. We want you to be happy with your investment in our products, so please contact us if for any reason you are not satisfied. In most cases, we are able to work with our customers and give them the help and guidance they need to get the most out of their products.
For All Clearance Items – we offer 3 Months Warranty and All Sales are final.
If you would like to arrange a return for a product, please contact us prior to returning the products. We will then issue you a Return Authorisation Form. If an item is received back into our warehouse without this form it may be rejected and returned to sender. All products must be in a new condition and be returned in their original packaging with all included accessories as well as any complementary products and must not be damaged in any way by you during the time the Product is in your possession. The goods will remain your responsibility during transit until such time as they are received at the address as supplied by Charlotte Bryan/Paws Claws and Tails staff. Charlotte Bryan/Paws Claws and Tails will accept no liability for any loss or damage which may occur during transit. If the product returned without packaging, a 15% restocking fee is charged. We do not refund any delivery fees. If the product is found not to have a problem, you may be required to pay for the transport or inspection costs.
We will happily issue a full refund or exchange if you are unhappy with your item. If the item you received is damaged or faulty we may ask for photos to be sent through prior to the return, this helps us to quickly work towards the easiest solution and is also passed through to our dispatching/product development teams to improve our procedures and processes.
Please note the cost of shipping products back to our services centre for a warranty assessment is covered by the customer. Charlotte Bryan/Paws Claws and Tails will cover the cost of sending out the repaired or replacement product to the customer once the warranty claim request has been resolved.
Once authorized by Charlotte Bryan/Paws Claws and Tails, the refund will be issued within 14 days from the date of authorisation.
If you would like to arrange a return, please don’t hesitate to call, email us or speak to one of our Customer Service Representative.
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
